Main Purpose of the Job

Responsible for providing support and ensure that all assigned tasks are provided in an effective and efficient manner.

Job Duties and Responsibilities

·         Responsible for communicating with customers over the phone, email or chat to answer their questions and complaints

·         Answer all incoming calls and address the callers’ problems in a timely manner

·          Re-direct calls as appropriate and take adequate messages when required

·         Perform tasks following the company’s line of conduct and behave  in a polite and courteous manner with callers

·         Regularly follow up on customers' files and call them back in the event of emergencies

·         Follow step by step procedures in handling incoming and outgoing calls with the ability to resolve and close issues

·         Collect customer information and enter related information in various company software products

·         Escalate issues or unresolved queries to the supervisor and communicate the same with the concerned parties

·         Follow up and stay up to date with current local and international news from different newspapers and websites

Minimum  Requirements

Skills

1.    Communication Skills:

·         Strong verbal and written communication skills in both Arabic and English Languages

2.    Personal Skills:

·         Ability to multi-task

·         Has positive attitude

·         Ability to deal effectively and patiently with others

·         Customer service oriented

·         Problem analysis and solving skills

·         Has a high stress tolerance level

3.    Technical Skills:

·         Sound knowledge of basic computer tools (e.g. Office suite, Internet, e-mail)